Private Product Return Rules
Due to the private health and personal care nature of our products, opened, used or damaged-packaging items are not eligible for return or exchange.
- Opened items are not returnable
- Used items are not returnable
- Damaged packaging is not eligible for exchange
Wrong, Damaged Or Missing Items
If you receive a wrong, damaged or missing item, contact us on WhatsApp within 24 hours with your order number and photos.
- Contact WhatsApp within 24 hours
- Provide order number
- Provide product and packaging photos
COD And Refunds
COD refusal may affect future COD eligibility. If a refund is required, it will be processed according to the actual payment method.
- COD refusal may affect future COD eligibility
- Refunds follow the actual payment method
- No unconditional returns